Processing Time
- All items are typically processed within 4-7 working days. Some of our creations are made-to-order, meaning they are crafted specifically for you once your order is confirmed. Please allow up to 15 business days for processing and creation of these items.
- You will receive an email confirmation with tracking information once your order is shipped.
Tracking Your Order: Once your order is shipped, we will send a tracking link. Please allow 24-48 hours for the shipment status to update correctly on the tracking link.
Shipping Rates and Methods
We offer flat-rate shipping across Australia at $10.95 AUD. Shipping costs are calculated at checkout and are based on Australia Post rates, depending on your location and the size of your order.
Delivery Times
- Standard shipping: 3-7 business days within Australia.
- International shipping: Delivery times vary; please contact us for an estimate.
Lost or Delayed Packages
While we strive to ensure your order arrives promptly, we are not responsible for delays caused by postal services. If your package is lost or delayed, please contact us, and we will assist in resolving the issue.
Additional Information: For details on Proof of Delivery (POD) disputes, refunds, and other policies, please visit our Terms of Service page.
Customs and Import Duties
For international orders, customers are responsible for any customs or import duties.
Contact Us
If you have questions about shipping, please email us at joyfactorie@yahoo.com