Welcome to JoyFactorie
By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully. We reserve the right to modify these terms at any time without prior notice.
General Information
- All products are handmade, which means slight variations may occur. These differences are part of the unique charm of our items.
- Prices, product descriptions, and availability are subject to change without notice.
Payments
- Payments are processed securely via Square
- All prices are in Australian Dollars (AUD)
Privacy Policy
Please refer to our Privacy Policy page
Shipping Policy
Please refer to our Shipping Policy page
Return & Refund Policy
Please refer to our Return & Refund Policy page
Cancellation Policy
Orders can be cancelled only if they have not been shipped. Email joyfactorie@yahoo.com for cancellations.
No cancellations are accepted for customized products or once orders are shipped.
Refund Policy for Cancelled Orders
If your order is cancelled and you paid using a credit/debit card or net-banking, we will initiate a refund to your respective account. Refunds are typically processed within 7-15 working days.
Please note that the completion of refunds depends on the issuing bank of your credit/debit card. While we ensure that funds are released from our side promptly, any delays from the bank’s end are beyond our control. We appreciate your patience and understanding in such situations.
Care Instructions for Joy Factorie Products
Please be gentle with our products. Each item is made with the highest attention to quality and care. However, due to the nature of handmade clay items, gentle use is recommended.
Please follow the care instructions provided with each product. If a product is damaged due to improper or reckless use, or if care instructions are disregarded, Joy Factorie assumes no liability for such damage or any resulting defects in the product. We encourage you to treat these items with the utmost care to ensure their longevity and preserve their craftsmanship.
For any questions about specific care instructions, please contact us at joyfactorie@yahoo.com
Changes and Inaccuracies
We reserve the right to correct any errors and update product information at any time. We strive to accurately represent our products but cannot guarantee all data is complete or error-free.
Note on Reselling
Reselling of products from joyfactorie.com is strictly prohibited. Unauthorized use of product images or information is a violation of our intellectual property rights and will follow legal action.
Intellectual Property
All content, including product designs, images, and text, is the property of Joy Factorie and cannot be reproduced without permission.
Limitation of Liability
JoyFactorie is not liable for any loss, damage, or injury resulting from the misuse of our products.
Contact Us
We strive to provide exceptional service and quality products.
For any questions about these terms, help or please contact us at joyfactorie@yahoo.com